CONSUMER´S COMMITMENT AND TERMS OF TRANSFER
Contents:
1. Features of AIOLOS COURIER SERVICE
2. Individual contract with AIOLOS COURIER SERVICE
3. Management of undelivered objects.
4. Corporate Responsibility of AIOLOS COURIER SERVICE
5. Cases of non Responsibility of AIOLOS COURIER SERVICE
6. Dispute Resolution Process
1. CHARACTERISTICS OF «AIOLOS COURIER SERVICE»
The company under the name «AIOLOS COURIER SERVICE» is operating since 1991.
Its full name is “MOULNTIS N & CO.
All basic information about the company «AIOLOS COURIER SERVICE» is given bellow.
The «AIOLOS COURIER SERVICE» is licensed, with a General Authorization of Postal Services, provided by the National Commission of Telecommunications and Post Commission (EETT) with number 99-126.
AIOLOS COURIER SERVICE
Leventi 5 & Levidiou, 121 32 Peristeri
Tel: 210 – 52.20.039
Fax: 210 – 52.20.229
www.aioloscourier.gr
E mail: [email protected]
2. Track & Trace:
The «AIOLOS COURIER SERVICE» has developed a special monitoring system and identification of items (E.S.P.E.T.A.). The E.S.P.E.T.A. is a system for monitoring and tracking and includes the following information:
1) identification number (number SY.DE.TA – voucher)of the item,
2) the date of receipt of the shipment,
3) the date and time of dispatch,
4 ) shipping information of the sender and receiver,
5) the weight of the package,
6) and finally all the key points involved in the delivery of mail from the sender until delivery to the addressee.
Everything related to the movement of a shipment-by receipt until delivery, soon will be searchable by the user to the relevant company’s website: www.aioloscourier.gr.
CUSTOMER SERVICE FROM «AIOLOS COURIER SERVICE»
Customers of «AIOLOS COURIER SERVICE» can contact the network
Branch, in the following hours:
1) Monday through Friday from 8 am until 6 pm,
For orders, requests or complaints Customers can contact the Customer Service Center, tel: 210-52.20.039, fax: 210-52.20.229, [email protected]
3. QUALITY POLICY OF «AIOLOS COURIER SERVICE»
The «AIOLOS COURIER SERVICE» has developed and piloted a quality management system in accordance with International Standard ISO 9001.
4. PERSONAL CONTRACT WITH THE USER of «AIOLOS COURIER SERVICE»
Each shipment is sent accompanied by a document / voucher of «AIOLOS COURIER SERVICE» stating clearly the sender – who has full responsibility for writing the correct data, the full details of the shipment, the receiver, the date and time of receipt, and the services desired.
The preparation of voucher and giving any shipment for transfer to «AIOLOS COURIER SERVICE», is certifying the contract between the individual service User and the company «AIOLOS COURIER SERVICE» and demonstrates the acceptance of general conditions and terms of carriage. In SY.DE.TA. are identified the following:
- the unacceptable items and items prohibited for shipment, in accordance with international, national and European contracts
- the right of the company not to receive items for distribution if the sender refuses an inspection by a representative of the company,
- erms of insurancing the item and the amounts of it
- compensation for delays, loss and damage of objects and the time within the consumer uses that right, according to the Ministerial Decision 29030/816/2.6.2000 (GG 683 / B)
- the cases in which there is no fault of the postal business
- the management of undelivered items, and
- the process of resolving disputes between businesses and users.
Sender accepting to send shipments with «AIOLOS COURIER SERVICE» accepts the conditions of carriage «AIOLOS COURIER SERVICE» both for
himself, even if he is an owner or just a holder of goods in transit.
This also applies in cases where the company is handling bulk mail where the consignment is accompanied by traveling SY.DE.TA. simplified, which does not appear on it any Terms & Conditions of Carriage Ascension.
Since there is no other agreement, «AIOLOS COURIER SERVICE» is obligated to deliver the object at the receiver or a third person, in the absence of the recipient. On the delivery there must be clearly shown the recipient’s name, date and time of receipt. The responsibility of «AIOLOS COURIER SERVICE» about the transport of the mission expires the time of delivery of each shipment to the consignee. The signature of the recipient with the display of data delivery over the copy of SY.DE.TA is clear evidence of proper delivery.
All the traveling «AIOLOS COURIER SERVICE shipments are electronically monitored and identified at all stages of transport through E.S.P.E.T.A.
«AIOLOS COURIER SERVICE» retain traffic information via E.S.P.E.T.A. and file SY.DE.TA. electronic or paper form for six months from the date of dispatch.
«AIOLOS COURIER SERVICE» makes every effort to deliver the consignment under normal time schedules.
«AIOLOS COURIER SERVICE» is not responsible for any damage or loss caused by delays, in addition to those specified in Article 9 of the terms and conditions of Commitment of courier.
«AIOLOS COURIER SERVICE» is able to track and trace the mission provided that the sender knows the number of voucher (SY.DE.TA.).
Detailed terms and conditions for taking transport are as follows:
TERMS & CONDITIONS FOR TRANSFER OF DOCUMENTS & PARCELS FROM «AIOLOS COURIER SERVICE»
For the transport of parcels and documents via the dispatch and processing of «AIOLOS COURIER SERVICE», the Consignor agrees to the terms and conditions mentioned herein. Everyone involved – representative, agent, partner company, or employee of «AIOLOS COURIER SERVICE», the sender or recipient, has no right to modify or remove terms and conditions listed.
ARTICLE 1: Proof of Delivery – Courier Delivery Press (SY.DE.TA) of
«AIOLOS COURIER SERVICE» form is non-negotiable and the sender acknowledges that it was completed by him or by «AIOLOS COURIER SERVICE» on his behalf. Sender states and accepts that owns or holds or agent of the owner or holder of goods in transit.
It also states that with this, he accepts the transfer of «AIOLOS COURIER SERVICE» both for himself and in his capacity as representative of the contractor, owner or holder of goods in transit.
ARTICLE 2: In case of loss or destruction of the dispatched items, document or package of goods, unless requested by the client – sender – recipient to insure the true value of the mission, the obligation of AIOLOS COURIER SERVICE is to refund the user to the limited amount of 60 euros for documents and 100 euros for packages.
ARTICLE 3: «AIOLOS COURIER SERVICE» is in no way responsible for any damages or upcoming indirect losses of any reason they occur. In these indirect losses are included losses of any kind of income, profits interest, or purchase.
The Sender warrants that the object that is being sent:
a) is not one of the ineligible «AIOLOS COURIER SERVICE» Post Objects
b) has properly requested information of sender and receiver
c) is properly packaged to ensure safe handling.
Additional costs that may arise during processing (e.g, refund or store) of the mission will be paid by the Sender.
ARTICLE 4: «AIOLOS COURIER SERVICE» is entitled but not obliged, to check the mission which is given to send. Moreover, it has the right to refuse to accept the object, if the sender refuses any check of the mission.
«AIOLOS COURIER SERVICE» has the right to stop any shipment processing of the object when there are indications that this object is one of the unacceptable by «AIOLOS COURIER SERVICE» Post Objects or when the Sender for any reason has given incomplete or wrong information about the receiver or has not submitted the necessary documents that are required by customs authorities.
ARTICLE 5: «AIOLOS COURIER SERVICE» has the right to withhold or refuse to deliver any shipment that is being transferred so as to ensure any costs arising from such transfer or earlier costs such as tariffs, duties, bills etc. until it’s fully paid.
ARTICLE 6: «AIOLOS COURIER SERVICE» also sends missions
charging a fee to the consignee. Failure to pay the above fees for any reason, the payment of «AIOLOS COURIER SERVICE» is undertaken by the sender.
ARTICLE 7: «AIOLOS COURIER SERVICE» handles any task (e.g market
delivery, etc.) even when there are non-written instructions (e.g email, phone). In these cases the Sender has the rights and obligations of the subscribed as the sender on the SY.DE.TA/ voucher.
ARTICLE 8: In case of loss or damage of the shipped item, letter or package, the responsibility of «AIOLOS COURIER SERVICE» is limited to less than the amounts specified below:
8.1) in the amount of 60 Euro for documents and up to 100 Euro for packages (domestic shipments).
8.2) until the current amount in Euro equivalent of U.S. $ 100 for missions abroad.
8.3) The actual cost of documents or objects, without taking into account the market value or the special value of the shipment for the sender, consignee or third person which is in no way more of the amounts set above.
The actual cost means: for documents, the replacement cost or reproduction of these items and the cost of buying, repairing or replacing them (taking into account the situation which was at the reception), as evidenced by relevant documents .
This applies to cases of items with declared value but not insured in «AIOLOS COURIER SERVICE».
Any case of shipments applies to the provisions of Ministerial Decision 29030/816/2.6.2000 (GG 683 / B).
«AIOLOS COURIER SERVICE» has the basic responsibility of direct loss or damage of the object . In no other case «AIOLOS COURIER SERVICE» is liable for any other kind of loss or damage (including incidental or consequential damages, lost profits, loss of income, etc.) or for any reason, even if the risk of such loss or damage was mentioned to the «AIOLOS COURIER SERVICE» before or after the acceptance of the mission. Any claims of the Sender or third parties are limited to only one claim per shipment and the arrangement of which constitutes a full and final settlement for any loss or damage in connection with the shipment.
«AIOLOS COURIER SERVICE», in any case can not know the exact content of individual tasks. The Sender accepts unconditionally that the value of the shipment – if he does no insures it through the «AIOLOS COURIER SERVICE» -is in any case lower than the limits indicated in Article 8.1 and 8.2,and is himself and only responsible if they exceed these limits in the case of loss or damage of the mission.
ARTICLE 9: The Sender has the option to make an insurance cover of his mission through the insurance company that cooperates with «AIOLOS COURIER SERVICE», and pay the corresponding insurance costs amounting to 1.0% of insured value ( domestic shipments) and 1% of insured value (foreign missions). The insured value must be declared in default Security SY.DE.TA field and may be confirmed by relevant legal documents.
For shipments valued at more than 3,000 Euro handling and insurance of shipments can be made only by special arrangement and communication (written by FAX) with the company.
It is expressly agreed that if Sender make the insurance of carried by the «AIOLOS COURIER SERVICE» object to another insurance company of his own choice (ie beyond the insurance coverage afforded by «AIOLOS COURIER SERVICE» with this contract ), the responsibility of «AIOLOS COURIER SERVICE» – in total over the Sender and hence of each insurance company- will not exceed the amount expressly agreed and described above (Article 8.1 & 8.2). In this case, the Sender or a third party represents and warrants to «AIOLOS COURIER SERVICE» that no other insurance company has any right against the carrier and is responsible to «AIOLOS COURIER SERVICE» for any consequential damage by the non-inclusion of the upper term of insurance.
Therefore it is necessary for the payment of any amount of compensation by «AIOLOS COURIER SERVICE», that «AIOLOS COURIER SERVICE» is proven responsible for any destruction, loss or theft of the object.
ARTICLE 10: «AIOLOS COURIER SERVICE» makes every effort to make any action to deliver each shipment in accordance with normal delivery schedules, as they relate to the official web page of the company: : www.aioloscourier.gr.
Any misunderstanding of the Sender or self-labeling display on SY.DE.TA about delivery times of the shipment, does not create a true commitment to the company.
If the delay performance of a task with obvious and proven fault, «AIOLOS COURIER SERVICE» is not responsible for any loss or damage caused beyond the limits set by the MD 29030/816/2000 (GG 683/B/2000) .
Specifically, compensation for delay in postal service object can not exceed the compensation payable for loss of uninsured shipments, as defined in Article 8.1 & 8.2
The specified maximum amounts of compensation is accepted by the Sender, who resigned from any potential claim for additional incidental or consequential damages, lost profits, loss of income, etc., from whatever reason made.
This applies even if the possibility of such loss was submitted to «AIOLOS COURIER SERVICE» before or after acceptance of the mission. In no case, however, «AIOLOS COURIER SERVICE» is not responsible for late delivery, transportation or delivery or shipping for any loss, damage, injury, poor delivery or non delivery due to unforeseen causes, such as :
a) Incidents objectively beyond human capabilities (accident, bad weather, slow transport, crime, etc.).
b) Acts or omissions or incorrect instructions of the consignor or consignee or other person who has an interest in this mission.
c) The nature of the mission to which there may be a special damage, alteration or destruction of perishable foods, eg, magnetic media and so on.
In any case, the responsibility of «AIOLOS COURIER SERVICE» missions is terminated by the delivery of the consignment to the consignee. The recipient’s signature, with the inclusion of data delivery over the copy of SY.DE.TA without the written identification of any reservation of the consignee, is irrefutable proof of a proper delivery.
ARTICLE 11: Each requirement should be set by the sender and given written to the headquarters of «AIOLOS COURIER SERVICE» or the nearest agent or representative, within 2 months from the date of taking over the mission from «AIOLOS COURIER SERVICE». No claim is not accepted after the above time limit.
ARTICLE 12: «AIOLOS COURIER SERVICE» does not assume the handling and transportation of the following documents and articles: Money – Fragile items inadequately packed – Activated bank cards – cards for fixed telephony and mobile telephony – Gold in any form – Gold Watches – Jewellery – Precious Stones & Metals – Antiquities – Works of Art – Non-reproducible documents or objects (eg
Mail / Film / Video Personal Tax, Stamps, Lottery Tickets, Antiques) – Perishable Food – Plants – Drugs – Flammable, Explosive and Radioactive Materials – Organic Materials – Infectious, Corrosive & Poisonous Substances – Goods or parts of weapons – Animals – Adult Resources and General
ARTICLE 13: Each shipment is weighed / titrated at the company and the cost of the mission is calculated regardless of the weight of the sender has indicated. The cost of each shipment is calculated based on the largest weight (among the actual or the volumetric weight).
ARTICLE 14: When the postal item is not possible, for some reason, to be delivered to the addressee or returned to the sender, then it remains for six (6) months after the last failed attempt of delivery, to the company’s warehouse at the expense of the sender. After six months the non-delivery of the item is considered final and is followed the destruction process after relevant documents are being made.
From the above procedure are excluded items which have been withheld or officially declared by the sender that are worth more than 100 euros and so they are assigned to National Commission of Telecommunications and Post Commission (EETT).
ARTICLE 15: The dispute resolution process is done either through amicable settlement: a written communication of the customer with «AIOLOS COURIER SERVICE» to achieve resolution of the dispute, either in the Constitution of the Dispute Resolution Commission: «AIOLOS COURIER SERVICE», on request establishes an Arbitration Committee.
ARTICLE 16: Any legal dispute between «AIOLOS COURIER SERVICE» and User is jurisdiction of the Courts of Athens.
6. MANAGEMENT OF UNDELIVERED OBJECTS
«AIOLOS COURIER SERVICE» has the supervision of all cases that could not be delivered for any reason. In a first level makes a written notice (informative) to the Receiver and returns shipping at the company. In a second step is trying for a second or more delivery attempts after communicating with the Receiver and / or the sender. Eventually, if it becomes impossible to deliver of the shipment to the consignee, «AIOLOS COURIER SERVICE» sends the shipment back the sender with a fee equal to the amount originally paid for the mission. Please note that in cases of denial of each recipient to receive a mission, this mission will be returned to Sender for a fee equal to the amount originally paid for the mission.
When the postal item is not possible, for some reason, to be served to the addressee or returned to the sender, then it remains for six (6) months after the last failed attempt to be delivered, to the company’s warehouse at the expense of the sender. After six months, the non-delivy of the item is considered final and followed the destruction process after relevant documents are being made.
From the above procedure there are items excluded which have been withheld or officially declared by the shipper to have major value of 100.00 euros, so they are assigned to National Commission of Telecommunications and Post Commission (EETT).
7. BUSINESS LIABILITY OF «AIOLOS COURIER SERVICE»
In case of loss or damage of the shipped item, letter or package, the responsibility of «AIOLOS COURIER SERVICE»is limited to less than the amounts specified below:
1) Until the amount of Euro 60 for documents and up to the amount of 100 euros for parcels (domestic shipments).
2) Until each respective amount in Euro $ 100 U.S. missions abroad.
3) The actual cost of documents or objects, without taking into account the market value or the special value of the shipper, consignee or third person and maximum amounts set for them above. The actual cost means: for documents in
replacement cost or reproduction of these items and the cost of buying, repairing or replacing them (taking into account the situation which was at the reception), as evidenced by relevant documents.
This applies to cases of items with declared value but not insured in «AIOLOS COURIER SERVICE».
Any case of shipments applies to the provisions of Ministerial Decision 29030/816/2.6.2000 (GG 683 / B
If the client wishes to have further coverage, he must insure the mission to «AIOLOS COURIER SERVICE» stating that on SY.DE.TA. and indicating the value of the shipment, which must be derived from legal documents, and pay the appropriate cost of insurance.
For shipments valued at more than 3,000 Euro, handling and insurance of shipments can be made only by special arrangement and communication (written by FAX) to the company. The compensation for delay in postal service object (which is not due to force majeure), not exceed the compensation payable for loss of uninsured shipments, as defined in Article 8.1 and 8.2 of the terms and conditions of «AIOLOS COURIER SERVICE».
8. CASES OF NO RESPONSIBILITY OF «AIOLOS COURIER SERVICE»
«AIOLOS COURIER SERVICE» assumes no liability for improper performance of obligations due to one of the following cases:
1) Force majeure, as defined by law as particularly exceptional events, not resulting from acts or omissions of the firm or partners or the servants, whose consequences could adversely affect the company. In during any event that falls under this condition, the postal service will take all necessary steps to comply as fully as possible the conditions in the present.
2) Proven crime on the premises or means of transport, which result in the loss, damage or destruction of mail.
3) Failure to fulfill contractual obligations on the part of users.
4) Actions or transactions that are contrary to the laws of the State.
5) Failure to meet company’s obligation because of client’s fault or desire .
6) Proven non-existence claim.
7) Demonstrate the fault of the client or third person (the wrong direction-instructions of the consignor or consignee, improper packaging, etc).
9. DISPUTE RESOLUTION PROCESS
The dispute resolution procedure includes the following distinct stages:
Amicable Settlement: Written communication to the Customer with «AIOLOS COURIER SERVICE» in order to achieve resolution of a dispute between two parties within the terms of consumer’s commitment of transfer .
Committee on Dispute Resolution: Disputes may arise between users and «AIOLOS COURIER SERVICE» and can be solved in the next stage by the Arbitration Committee. At the request of the user, the company set up the Arbitration Committee consisting of members of the company and a representative of the Consumer and at the meetings may be present or represented by a person specially authorized by the user. The company informs the user about the location and time of Commission meetings and the right to submit a written statement if unable to attend. The users of postal services, if they wish, are to exercise their rights within a period of 6 months from the filing of the transmitted object.
If the Commission fails to resolve dispute between the parties, then the dispute is under the jurisdiction of the courts of Athens.